Shipping policy

Spirits Select is operated by Ahsan Ghafar, an individual trading as a sole trader.

Address: 19 St Margarets Road, Ward End, Birmingham, B8 2BA, United Kingdom
Website: spiritsselect-co.com
Email: support@spiritsselect-co.com
Telephone: +44 121 758 5446

1. Dispatch location

Our products are shipped directly from China by a third-party supplier. The seller is based in the United Kingdom, but this does not mean that orders are dispatched from the United Kingdom.

We remain responsible for fulfilling our contract with you and resolving delivery problems.

2. Delivery destinations

Our initial delivery market is Australia. Delivery to the United Kingdom is available only when that destination is enabled at checkout.

Checkout confirms whether we can accept an order for your delivery address before payment is completed.

3. Processing and shipping times

Order processing: approximately 2 to 3 days.
Shipping after dispatch: generally 7 to 15 days.

These are periods in days, not working days. Processing and shipping are separate stages. Based on these estimates, the overall expected period is approximately 9 to 18 days after the order is accepted.

A different delivery period specifically disclosed and agreed for your order takes priority. General estimates do not remove your rights if an agreed deadline is missed.

Customs inspections, transport disruption and public holidays can affect delivery. We will not rely on these circumstances to postpone delivery indefinitely or avoid a remedy required by law.

4. Delivery charges and currency

Delivery charges are shown at checkout before you pay. Australian orders are charged in Australian dollars (AUD).

Any optional delivery upgrade and its additional charge must be selected or expressly agreed by you.

5. Separate parcels

Items from the same order may be dispatched and delivered separately. Each parcel may have its own tracking reference and delivery date.

You will not be charged an additional delivery fee solely because we choose to split an order into separate parcels.

6. Tracking

Tracking information is provided when available after dispatch. We use 17TRACK to help display shipment updates supplied by carriers.

A newly issued tracking reference may not show movement immediately. Carrier updates are not always continuous. Contact support@spiritsselect-co.com if tracking remains unclear or your order has exceeded its communicated delivery period.

7. Customs and import charges

Orders cross international borders because products are dispatched from China.

Customs duties, import taxes and customs handling charges legally payable by the recipient and not already collected at checkout are the customer's responsibility. Customs authorities or carriers may request payment or information before releasing a parcel.

This does not transfer any tax collection or payment obligation that applicable law places on us. Charges we must collect will be included or identified in the price information provided before purchase.

8. Delivery details

Please check the recipient's name, delivery address and contact details before placing your order. If you discover an error, contact us promptly so that we can try to correct it.

Changes may no longer be possible after dispatch. We will assess any resulting delivery issue fairly, taking account of the circumstances and applicable consumer rights.

9. Late or missing orders

If your order has not arrived after the maximum delivery period communicated for it, contact us with your order number. We will investigate and assess your request for a refund or another appropriate remedy. You do not have to wait for delivery before reporting non-delivery.

For UK consumer orders, unless a different delivery period has been agreed, delivery must take place without undue delay and within 30 days after the contract is made.

Where the law requires it, you may set an appropriate additional delivery period and cancel if delivery does not occur within that period. An additional period is not required where we refuse to deliver or where a delivery deadline was essential under the applicable legal rules.

These statutory procedures do not reduce any more favourable remedy we agree to provide. Australian customers retain all applicable rights concerning failure to supply or unreasonable delay.

10. Damage and responsibility in transit

If an item arrives damaged or a parcel appears to be missing, contact us. Photographs and tracking information can help, but we will consider other reasonable evidence.

For UK consumers, goods remain at our risk until you or your nominated recipient takes physical possession, except where the statutory exception for a carrier independently commissioned by you applies.

A tracking status marked “delivered” does not prevent us from investigating a genuine report of non-receipt.

11. Refunds

Our Return and refund policy explains how refunds are requested and processed. Approved refunds and valid statutory cancellations do not require physical return of the product.

Nothing in this policy limits mandatory consumer rights in the United Kingdom or Australia.