Refund policy

Return and refund policy

Spirits Select is operated by Ahsan Ghafar, an individual trading as a sole trader, at 19 St Margarets Road, Ward End, Birmingham, B8 2BA, United Kingdom.

Website: spiritsselect-co.com
Email: support@spiritsselect-co.com
Telephone: +44 121 758 5446

1. Your statutory rights

This policy includes our commercial refund arrangements and explains important consumer rights. It does not exclude or restrict rights that cannot lawfully be excluded, including rights under the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Australian Consumer Law, where applicable.

Our commercial 30-day period does not impose a 30-day limit on claims involving faulty goods, misdescribed goods or other breaches of statutory consumer rights.

2. Our 30-day dissatisfaction policy

If you are dissatisfied with a product, email support@spiritsselect-co.com within 30 days after its delivery. Include your order number or other proof of purchase, a description of your concern and a photograph of the product.

For an eligible request made within this period, we will provide a refund after reviewing the information supplied. If taking a photograph is not reasonably possible, explain this when contacting us so that we can consider suitable alternative evidence.

A photograph is not required to exercise a statutory cancellation right. Evidence requests will not be used to obstruct your legal rights.

3. Damaged, faulty or incorrect products

Contact us if your product arrives damaged, is faulty, does not match its description or is not the item ordered. Provide your order details and explain the problem. Photographs can help us assess the issue, but we will consider other reasonable evidence.

For UK consumers, goods must be of satisfactory quality, fit for their particular purpose where the law requires and as described. Where the statutory conditions are met, you generally have a short-term right to reject faulty goods within 30 days after delivery. The statutory rules governing when this period starts and pauses continue to apply.

After the short-term rejection period, you may be entitled to a repair or replacement at no cost, within a reasonable time and without significant inconvenience. A price reduction or final right to reject may apply if repair or replacement is unavailable, unsuccessful or not provided as required by law.

Where you exercise a statutory right to reject and we agree that you are entitled to a refund, we will issue it without undue delay and within 14 calendar days of that agreement.

4. Orders that have not arrived

If your order has not arrived after the maximum delivery period communicated for your order, contact us with your order number. We will investigate the shipment and assess your request for a refund or another appropriate remedy.

The 30-day period measured from delivery does not apply to an order that has never been delivered. We remain responsible for resolving delivery problems and will not require you to obtain a remedy directly from our supplier or carrier.

Any additional rights to cancel because of late delivery, including where an essential delivery date is missed, remain unaffected.

5. UK statutory cancellation rights

For an eligible distance purchase covered by UK cancellation legislation, you may cancel without giving a reason. The cancellation period ends 14 calendar days after the day you, or a person nominated by you other than the carrier, takes physical possession of the goods.

If goods from a single order are delivered separately, the cancellation period normally runs from possession of the final item. You may also cancel before delivery.

To cancel, send a clear statement of your decision to support@spiritsselect-co.com or by post to Ahsan Ghafar, trading as Spirits Select, 19 St Margarets Road, Ward End, Birmingham, B8 2BA, United Kingdom. Sending your cancellation notice before the deadline is sufficient. You may use the optional form below, but you do not have to.

A valid statutory cancellation does not require our discretionary approval, a reason for cancelling or a photograph.

We waive physical return of the goods following a valid statutory cancellation. We will reimburse the payments covered by the cancellation, including the cost of our least expensive standard delivery option, without undue delay and within 14 calendar days after receiving your cancellation notice. Additional costs arising from your choice of a more expensive delivery service are not refundable under this statutory cancellation right.

We will use the original payment method unless you expressly agree otherwise, without charging a refund fee. We will not delay reimbursement while waiting for the goods to be sent back.

6. Australian consumer rights

For purchases covered by the Australian Consumer Law, products carry consumer guarantees that cannot be excluded by this policy.

If a product has a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to an appropriate remedy within a reasonable time. Further remedies may become available if the problem is not resolved as the law requires.

These rights are not limited to our commercial 30-day period and do not depend on the product being covered by an additional warranty.

7. Commercial exclusions

Where offered, the following are excluded from our additional 30-day dissatisfaction policy:

Products made to your specifications or clearly personalised.
Gift cards.
Personal hygiene products whose protective seal has been broken.

These exclusions do not remove rights relating to faulty, damaged, incorrect or misdescribed goods.

UK statutory cancellation exceptions apply only where the law permits them. These can include genuinely personalised goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. A product is not excluded from statutory cancellation simply because it is described as a gift card or hygiene product.

8. No physical return required

We do not require you to send a product back following an approved refund or a valid statutory cancellation. You may keep the item or dispose of it safely. We do not require proof of disposal.

For a request that requires assessment, please allow us to review any reasonably necessary evidence before disposing of the item, unless retaining it would be unsafe. This does not postpone a statutory cancellation or refund deadline.

9. Refund method and timing

Approved refunds are issued to the original payment method. They normally appear on your account or card statement within 5 to 10 working days after approval, depending on the payment provider.

This banking estimate does not extend any statutory deadline for us to issue reimbursement. Where the law requires an earlier refund, that deadline takes priority.

The merchant name configured for card statements is Spirits Select. Your bank may format or shorten the name.

If an expected refund has not appeared after 10 working days, contact support@spiritsselect-co.com so that we can check its status.